Service Level Agreement
ArangoDB is free & open-source. But there is also a company behind it that offers support services also for ISV & OEM customers. With the additional Enterprise Edition users have more options in terms of security and scalability. Read more about the Enterprise Edition features.
When your project goes live (like many others did), ArangoDB offers subscriptions for dedicated support and contact to experts of the core team. Easy access to hot fixes and emergency patches ensure that your mission-critical applications stay up and running.
|Community Edition Features||✓||✓||✓|
|Encryption at Rest||✓||✓|
|User Management with LDAP||✓||✓*|
|Enhanced Data Masking||✓||✓|
|Free, online education||✓||✓||✓|
|Private, on-demand training||✓|
|1-click install Tutorials||✓|
|Annual**||free||contact us||contact us|
* LDAP and Auditing are available in Oasis on customer request
** One subscription is valid for a single machine with up to 256 GB of RAM. In a non-cloud environment, this means a single physical machine. In a cloud environment, this means a single virtual machine.
When development of your new ArangoDB Enterprise projects starts, our experts assist your development and operations team to find the optimal solution with ArangoDB Enterprise before going live.
During Pre-Production Support of your ArangoDB Enterprise project we build up detailed knowledge about your needs to provide the best support for the various aspects of a multi-model database. Our experts will walk your team through different solution strategies with ArangoDB Enterprise.
Pre-Production Support is individually tailored to your needs to provide the best assistance for a successful and future-proof launch of your project.
|Access to ArangoDB Experts||✓|
|Data Architecture Support||✓|
|Sharding & Growth Strategies||✓|
|Sizing & Performance Options||✓|
|Data Modeling Support||✓|
|Supported Developers||up to 3|
|Duration||3 or 6 months|
|Get all details||contact us|
Training and Consulting
When starting a new project, designers and architects need to dive into new technology areas. ArangoDB offers trainings to kick-start your project with our database. We also offer consulting to help you plan your architecture and set up your back-end servers efficiently.
Our consultants have more than 20 years of experience in designing large, time critical applications, planning database centers and server infra-structure, designing data models. Therefore, we can offer you a wide range of consulting services, from strategic planning to details about your network infrastructure. As the variety of challenges require different skill sets, please contact us to get a quote.