20 years of database expertise to help your projects grow

Commercial Subscriptions and Community Support

Service Level Agreement

ArangoDB is free & open-source. But there is also a company behind it that offers support services.

When your project goes live, ArangoDB offers subscriptions for dedicated support and contact to experts of the core team. Easy access to hot fixes and emergency patches ensure that your mission-critical applications stay up and running.

Community Edition Features
Encryption Control
Free, online education
Private, on-demand training
Response Time
critical issuesno guarantee12 hours*2 hours
level 2 issuesno guarantee16 hours*5 hours
level 3 issuesno guarantee40 hours*16 hours
Number of issues20unlimited
Support contactsgoogle-group
email, web
email, web, phone
Technical alerts
TypeApache V2Apache V2Commercial
Annualfreecontact uscontact us

* Within business hours.

** One subscription is valid of a single machine with up to 256 GB of RAM. In a non-cloud environment this means a single physical machine. In a cloud environment this means a single virtual machine.

Development Support

When development of your new projects starts, developers need to familiarize themselves with the underlying back-end technology. ArangoDB offers a subscription to help you and your team during the project development phase. This subscription ensures that your developers will have access to all the ArangoDB resources and experts they need to make their project successful.

Number of projects1 project
Team sizeup to 3 developer
Access to ArangoDB certified developers
Duration3 months or more
Pricecontact us

Training and Consulting

When starting a new project, designers and architects need to dive into new technology areas. ArangoDB offers trainings to kick-start your project with our database. We also offer consulting to help you plan your architecture and set up your back-end servers efficiently.

Our consultants have more than 20 years of experience in designing large, time critical applications, planning database centers and server infra-structure, designing data models. Therefore, we can offer you a wide range of consulting services, from strategic planning to details about your network infrastructure. As the variety of challenges require different skill sets, please contact us to get a quote.

ArangoDB: End of Life (EOL)

ArangoDB GmbH officially supports the current major release (ArangoDB 3.x) and the last minor version of the previous major release (ArangoDB 2.8). This structure applies for both Community and Enterprise Editions of ArangoDB. A longer life-cycle and extended support are possible for the ArangoDB Enterprise Edition based on an individual agreement.

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